Returns & exchanges
Returns
Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return.
Please follow these steps to complete the return process:
1. Fill in the return form. Please ensure that all items are returned in the original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely. Attach the enclosed return label to your parcel and return your parcel to us free of charge.
2. Return the parcel using the same postal service that delivered the order. (e.g. If DHL delivered the order, then please use DHL to return the order to us). Our returns address is:
Stylestore.com A/S
Sydkrogen 12
DK-7300 Jelling
3. Remember to ask for proof of postage, to keep a record that the parcel was sent to us.
4. Now, your part is done! We will contact you by email once your parcel has been received and again once your refund has been made – also by email.
If you have made multiple orders and want to return items from them in one parcel – that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form or the return label, please contact us at customerservice@stylestore.com and we will send you a new one.
Please note that we only attach one return label per order.
5. If you have placed the order from a non-EU country, the return shipment is at your own expense.
Exchanges
If you want to exchange a product, you can send the product back to us. In order to provide you with the best possible service, we kindly ask you to send us an email at customerservice@stylestore.com, with information regarding the size and color you want the product exchanged for, so we will pre-reserve the desired product for you.
Please follow these easy steps:
1. Fill in the return form. Please ensure that all items are returned in the original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely. Attach the enclosed return label to your parcel and return your parcel to us free of charge. Send an email to customerservice@stylestore.com, with information about the color and size of the product you want, and we pre-reserve the product for you.
2. Return the parcel using the same postal service that delivered the order. (e.g. If DHL delivered the order, then please use DHL to return the order to us). Our returns address is:
Stylestore.com A/S
Sydkrogen 12
DK-7300 Jelling
3. Remember to ask for proof of postage, to keep a record that the parcel was sent to us.
4. Now, your part is done! We will contact you by email once your parcel has been received and again once your refund has been made – also by email.
If you have made multiple orders and want to return items from them in one parcel – that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form or the return label, please contact us at customerservice@stylestore.com and we will send you a new one.
Please note that we only attach one return label per order.
