FAQ'S
HOW CAN I MAKE PAYMENTS ON STYLESTORE.COM?
WHEN IS THE PAYMENT BEING DEBITED FROM MY CREDIT CARD?
The payment will be debited to your credit card when check out is completed
CAN I USE DIFFERENT CREDIT CARDS ON THE SAME ORDER?
We only accept one credit card per order. You are very welcome to make several different purchases, using different credit cards.
WHY ARE MY CREDIT CARD REJECTED?
The card you are carrying may have expired.
You have exceeded the approved credit limit on the card – Please contact your bank.
Your billing address is different from your shipping address – Please contact your credit card provider and confirm your information. Different address information can pose challenges to any purchase, so you should always ensure that the information is correct.
In general, it is always good to make an extra check that the information you pass on is correct.
SHOULD I PAY VAT / CUSTOMS OF MY PURCHASE?
All purchases made from Denmark and other countries in the EU are not subject to additional VAT or customs costs.
Contact customerservice@stylestore.com for further questions regarding customs and VAT
CAN I TRACK THE SHIPPING OF MY ORDER?
Yes, as soon as your order has left our warehouse, we will send you a tracking number by email. You can always follow the exact status of your shipment via the link you receive by mail. Should you have any challenges with tracking a shipment, please contact us for assistance at customerservice@stylestore.com
CAN I CANCEL / CHANGE MY ORDER?
If your order has not been handled, we can edit and change your shipping details. We are unable to collect different orders, change sizes, or add or remove products on existing orders once they have been placed and confirmed. You are always welcome to contact us for assistance at customerservice@stylestore.com
WHERE IS MY ORDER CONFIRMATION?
As soon as your order is shipped from our warehouse, we will send a confirmation to the email address you entered on the order. If, unexpectedly, you do not receive an email, please check your spam folder.
HOW LONG DELIVERY TIME CAN I EXPECT ON MY ORDER?
We strive to deliver all orders within 3-5 working days, measured from the day we received and confirmed the order.
WHY IS MY ORDER CANCELED?
The product you ordered may no longer be available. If accidentally a product from your order is canceled, we will contact you within a period of 24-48 hours, regarding the cancellation. If your order contains different products, we will send the other products to you according to our standard conditions.
IS STYLESTORE.COM RESPONSIBLE FOR LOST PACKAGES?
If your package disappears after it is handed over to the courier who provides the package, we will do everything we can to help you track and locate the package. StyleStore.com shall not be liable for any lost parcels delivered to the courier as long as there is evidence of parcel delivery.
WHAT IF MY PRODUCT IS DAMAGED OR DEFECTED OR DELIVERED IN WRONG COLOR OR SIZE?
We are very sorry for the inconvenience. Please send us an email with your order number to customerservice@stylestore.com and attach a picture of the product that is damaged. We’ll do our best to help you and take good care of your needs.
HOW LONG DOES IT TAKE TO HANDLE ORDERS WHICH ARE RETURNED?
As soon as we have received, reviewed, and approved your return, we will send you your refund within 5 -7 working days. We will send you a message by email as soon as your transaction is handled and completed. Please note that your bank or credit card provider may need extra days to handle the transaction after we have informed them about the transfer.
WHAT IF MY PRODUCT IS DAMAGED OR DEFECTED OR DELIVERED IN WRONG COLOR OR SIZE?
We are very sorry for the inconvenience. Please send us an email with your order number to customerservice@stylestore.com and attach a picture of the product that is damaged. We’ll do our best to help you and take good care of your needs.
HOW TO RETURN A GIFT?
Send us an email with the order number to customerservice@stylestore.com and let us know whether you want exchange or refund.
I AM UNCERTAIN ABOUT MY SIZE?
To ensure the best fit, we ask that you check the individual products. We strive to make a precise description of the fit for all our products, and if you compare the information with our size guide, you should have a good idea of your fit. If you need further assistance regarding fit, please feel free to contact us at customerservice@stylestore.com
I am in love with a product that is not in stock?
Write to us at customerservice@stylestore.com, or sign up on our re-order function – Go to the product you are interested in and click on “Notify me when the product is available again” Fill in the form below
DO YOU HAVE ANY BRICK AND MORTAR SHOPS?
No, StyleStore.com has its roots in the digital world and is only available online.
WILL MY DATA BE TREATED CONFIDENTLY?
StyleStore.com considers managing and storing customer data as a core area of our business and it is a task we take very seriously. We do not share information with third parties directly involved in handling and shipping customer orders. For more information, please refer to the section Cookie And Privacy Policy.
HOW CAN I CANCEL MY NEWSLETTER SUBSCRIPTION?
If at any time you wish to cancel your registration for our newsletters, please refer to the information at the bottom of each newsletter. Here we have made a detailed description of how to unsubscribe.
I HAVE BOUGHT A PRODUCT MARKED "SALE" AND IT IS NOW REDUCED FURTHER - DO YOU MATCH THE FURTHER REDUCED PRICE?
Unfortunately, we cannot offer price adjustments after an order has been approved and handled. Please note that all our products are produced in limited numbers and at competitive prices, and as soon as you have placed the order, the product is reserved for you.